Frequently Asked Roofing Questions
Payment Methods & Financing Options
What payment methods do you accept?
We accept major credit cards as a payment option for your roofing project. If you’d prefer another method, please ask us and we will discuss available arrangements during your consultation.
Do you offer financing to help pay for a new roof or repair?
Yes, we provide flexible financing options so homeowners can move forward without paying everything up front. The details of the financing plan will depend on your approval and we’ll walk you through it during our initial meeting.
Is there a down payment required for financing?
Requirements for down payment will be laid out in your financing agreement and we’ll review them together. We aim to make the process transparent and manageable so you can focus on protecting your property rather than worrying about cash flow.
Warranty / Guarantee Information
Do you provide warranties or guarantees on your work?
Many of our roofing systems come with manufacturer-backed warranties which we review with you in detail. We also ensure our workmanship meets rigorous standards and we’ll walk you through how to make the most of your roof warranty after installation.
What does a roof warranty cover with your company?
The warranty typically covers manufacturing defects, workmanship issues and major component failures specified in your contract. We’ll provide documentation and explain exactly what’s included, what’s not covered, and any maintenance responsibilities on your part.
How do I make a warranty claim if something goes wrong?
If you notice a warranty issue, contact us directly and we’ll help initiate the process, including inspection and documentation. From there we’ll coordinate with the manufacturer or warranty provider and keep you informed of the next steps until resolution.
Insurance Claims Process
Do you help with insurance claims after storm or hail damage?
Yes, our team will guide you through the insurance claim process, from damage documentation to adjustments and submission. We work directly with your insurance company, attend the adjuster meeting, and advocate for comprehensive coverage to protect your investment.
What is your role when the insurance adjuster visits the property?
We accompany the adjuster on‐site, point out relevant damage, and provide supporting documentation such as photos and reports. This helps ensure all appropriate repair or replacement items are identified and included in the insurance scope.
Can I proceed with roof work before the insurance claim is approved?
While urgent repairs (like tarping a leak) may be necessary, full replacement usually waits for claim approval to ensure you don’t absorb unnecessary costs. We’ll advise you on the best approach to timing so you don’t risk coverage issues.
General Company Policies
Are you licensed and insured as a roofing contractor?
Yes, we are fully licensed and insured and operate as a veteran-owned and service-disabled veteran-owned small business in the DFW region. This ensures your project is handled professionally and you’re protected by both industry standards and our corporate responsibility.
Do you use subcontractors or is the roofing crew in-house?
We maintain in-house roofing professionals who reflect our values, workmanship standards and accountability rather than relying solely on subcontracted crews. This enables us to deliver consistent quality, timely communication and a smoother project experience from start to finish.
What happens if the weather delays my roofing project?
We monitor local weather conditions and coordinate scheduling accordingly, communicating any necessary shifts in start date or timeline. Our goal is minimal disruption and we’ll always keep you informed if adjustments are required to protect safety and quality.
Scheduling / Booking Process
How do I schedule a roof inspection or estimate?
You can call us at (817) 875-9834 or fill out the online contact form to set up a free on-site assessment. We’ll arrange a convenient time, perform a thorough inspection, and then review our findings and next steps with you.
How long after approval does the installation begin?
Once the scope, financing or insurance approval is finalized, we work with you to select a start date that fits your timeline and aligns with material delivery. We emphasize clear communication so you know what to expect each day of the build and how long the project will last.
Will you provide a timeline and plan for my project before work begins?
Yes. As part of our transparent process we’ll issue a detailed written estimate with costs, materials, and projected timeline. We’ll review this with you in advance so you’re aware of every stage, from prep to final inspection and warranty hand-off.
INCOMING MESSAGE
It’s storm season. If you think there’s been storm damage to your roof, or would simply like the peace of mind of knowing you’re in the clear, Veteran Brothers is here to help.
